SupportPilot
An AI assistant that answers customer questions from a company's own docs and hands off to humans.
The problem
Support teams repeated the same answers all day while customers waited in queues.
Our solution
A retrieval-based assistant grounded in your documentation, with confidence thresholds and smooth human handoff.
Outcome
Resolved the majority of common questions without agent involvement in testing.
Key features
- Answers grounded in your docs with source citations
- Confidence-based escalation to a human agent
- Conversation analytics and gap detection
- Embeddable chat widget
Tech stack
Claude APINext.jsVector searchTypeScript